Your questions,
answered.

Customers open your menu from a link or QR code, choose their items and pay. The order arrives in Ywait Admin or your connected Square POS. Your team prepares it and marks it ready, then the customer receives a collection text.

No. Customers can order and pay in their browser without downloading an app. They can also download the Ywait app to make reordering quicker.

Customers can order ahead and collect from your business. If you have your own delivery drivers, get in touch and we can help you take delivery orders too.

Yes. Offer ASAP orders or let customers preorder up to a week in advance, if that suits your business.

Yes. Table-specific QR codes record the table number with the order so your team knows where to bring the food. A general pickup QR code opens your ordering menu without a table number.

Your Storefront on Ywait is $15/month, Custom Site is $49/month, and Custom Site & App Bundle is $89/month. Subscription, platform and payment processing fees apply.

Your Storefront on Ywait includes one month free. The free month does not apply to the custom site or site and app bundle.

The platform fee is added to the customer’s checkout by default; you can ask to cover it instead. Stripe or Square deducts its processing fees from your payments. Ywait does not add a separate payment processing fee.

There are no setup fees or minimum term on the published plans. You can cancel any time without a cancellation notice period. One-off events and custom event setups are quoted individually.

Customers can pay with cards, Apple Pay or Google Pay. Stripe sends daily payouts to your bank account, typically within two business days of payment. With Square, you receive your usual Square payouts.

Send us an enquiry about your business. Our Australian team helps with your menu, payments and ordering links, and shows you how to manage orders. Setup and ongoing support are included on every plan.

A Ywait storefront can be set up in under an hour. Custom websites and apps have a separate build process.

No. Receive orders in Ywait Admin on an iPhone, iPad or Android device. Square is an optional connection. A compatible docket printer is optional too; check compatibility with us before buying one.

You can sync your Square menu and receive Ywait orders through your Square POS and printer. Payments are processed through your connected Square account. Our team can help check the setup.

Yes. We can help you keep your existing website and connect it to Ywait, or redirect customers to your Ywait storefront, custom site or app.

Ywait supports businesses across all Australian states and territories. Our team is on the Gold Coast and helps remotely with setup and ongoing questions.

Yes. Configure variations and extras so customers can choose and pay for them. The order records their selections and notes for your team.

Yes. Track stock and mark items sold out in Ywait Admin. You can update your menu, prices and trading hours, or pause online orders when your team needs to catch up.

You choose eligible items, the number of stamps needed and the reward. Eligible paid online items earn stamps automatically. When the card is full, the customer can redeem a reward on a later online order. Loyalty is included in every plan.

Yes. Customers check in through the Ywait app and their name automatically pops up in Ywait Admin. Your team can quickly add stamps for their counter purchase.

Yes. Add trading sessions with their locations and times to your calendar. Customers use the same link to choose a session and order. Check internet access at each stop.

Yes. We can create a custom ordering page for your event or multi-vendor group. Get in touch and we’ll help you work out the right setup.